Privacy Policy

1. Introduction

This Privacy Policy explains how Unit311 Central ("Unit311 Central", "we", "our" or "us") collects, uses, stores and protects personal information when you use our website, application and related services ("Services").

We are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains what information we collect, why we collect it, how we use it and the choices available to you.

By using our Services, you agree to the practices described in this Privacy Policy.

2. Who We Are

Unit311 Central is operated by:

NAKAMA TECHNOLOGY HOLDINGS LIMITED Company Registration Number: 78747890 No. 5, 17/F Strand 50 50 Bonham Strand Sheung Wan Hong Kong

Email: info@unit311central.com

3. Scope of this Policy

This Privacy Policy applies to:

• the Unit311 Central website
• your Unit311 Central account
• all Services provided through Unit311 Central
• customer support interactions
• communications with us

It does not apply to third-party websites or services that may be linked from our Services.

4. Information We Collect

Depending on how you use Unit311 Central, we may collect the following information.

Account Information

When you create an account we may collect:

• Name
• Business name
• Email address
• Telephone number
• Job title
• Account login details

Subscription Information

When you subscribe to our Services we may collect:

• Billing information
• Subscription details
• Invoice history
• Payment status

Payment card details are processed by our payment provider and are not stored by Unit311 Central.

Information You Upload

You may choose to upload or create information within your workspace including:

• Customer records
• Contacts
• Notes
• Documents
• Files
• Tasks
• Calendar information
• Business information

You remain the owner of this information.

Technical Information

We automatically collect certain technical information including:

• IP address
• Browser type
• Device type
• Operating system
• Login history
• Date and time of access
• Pages viewed
• General usage information

This information helps us operate, secure and improve the Services.

5. How We Use Your Information

We use personal information to:

• provide our Services
• create and manage user accounts
• process subscriptions
• issue invoices
• provide customer support
• respond to enquiries
• improve the Services
• maintain platform security
• investigate technical issues
• comply with legal obligations
• communicate product updates where appropriate

We do not use your information for automated decision-making that produces legal or similarly significant effects.

6. Cookies

Our website and Services may use cookies and similar technologies.

Cookies help us:

• keep you signed in
• remember your preferences
• improve website performance
• understand how the Services are used

Most web browsers allow you to control or disable cookies. Some features may not function correctly if cookies are disabled.

7. Data Storage

Your information may be stored and processed using infrastructure located within:

• United States
• European Union

We use commercially reasonable safeguards to protect information stored within our systems.

8. Sharing Information

We do not sell your personal information.

We may share information with trusted service providers that help us operate our business, including providers of:

• cloud hosting
• payment processing
• email delivery
• customer support
• security services

We may also disclose information where required by law or to protect our legal rights.

9. Security

Protecting your information is important to us.

We maintain reasonable technical and organisational measures designed to protect personal information from:

• unauthorised access
• loss
• misuse
• alteration
• disclosure

Although we take reasonable precautions, no online service can guarantee absolute security.

10. Data Retention

We retain personal information only for as long as reasonably necessary to:

• provide the Services
• manage customer accounts
• comply with legal obligations
• resolve disputes
• enforce our agreements

When information is no longer required, it will be securely deleted or anonymised where appropriate.

11. Your Rights

Depending on where you are located, you may have the right to:

• access your personal information
• correct inaccurate information
• request deletion of your information
• request a copy of your information
• object to certain processing activities
• withdraw consent where processing is based on consent

To exercise these rights, please contact us using the details below.

12. Children's Privacy

Unit311 Central is designed for businesses and organisations.

Our Services are not intended for children under 18 years of age, and we do not knowingly collect personal information from children.

13. Third-Party Websites

Our website or Services may contain links to third-party websites.

We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies before providing personal information.

14. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we will publish the updated Privacy Policy on our website and, where appropriate, notify customers by email or through the Services.

The latest version will always be available at:

https://unit311central.com/privacypolicy

15. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

NAKAMA TECHNOLOGY HOLDINGS LIMITED No. 5, 17/F Strand 50 50 Bonham Strand Sheung Wan Hong Kong

Email: info@unit311central.com